Sometimes Things Don’t Go Perfectly – And We’ll Make It Right
River City Flooring, San Antonio and Austin’s favorite installer of engineered and laminate hardwood flooring, is the favorite for a reason – our products are beautiful, sturdy, easy to clean, and our installation crews are the best. But even we have a bad day now and again — we all do! Our pledge to you is that we will always make it right. From day one, our policy has been that you don’t pay a dime until the job is complete and you are completely satisfied!
But don’t just take our word for it. Customers Emily and Matt share their experience on our Reviews page:
Dear River City Flooring,
Matt & I would like to express our sincerest gratitude to you for responding promptly and personally to our concerns. The personal time you took to remedy the matter of the baseboards did not go unnoticed.
Once again, you all exceeded expectations of quality customer service. We only hoped the feedback we offered would improve the quality of the gentlemen’s work, yet you showed respect for our time and efforts by issuing a partial refund for the trim work. For that surprise gesture, Matt and I were blown away. It was not necessary, unexpected, and above all, wholeheartedly appreciated.
Thank you again River City Flooring! Once again, the end result is garnering endless compliments!
Matt & Emily